FAQ – Talia di Napoli

COVID-19 Statement

FREE SHIPPING NATIONWIDE

Get 10% Off Your First Order >

Cart

Your cart is empty!

Cart Message View Cart

FAQ

  • How are the pizzas shipped?

    • Your pizzas are shipped in a box that contains dry ice to keep your pizzas fresh. Once you receive the order, place the pizzas in your freezer as soon as you can. 

  • What if I am not home when the pizzas arrive?

    • We use dry ice in our packaging to keep pizzas frozen during their journey to your home. Dry ice will keep the packaging cold and the pizzas frozen for a couple of hours after your scheduled delivery.

    • We recommend ensuring that your pizzas are stored in your freezer as soon as possible.

  • Is the cooler in the box made of styrofoam?

    •  NO - our cooler is produced using polyurethane packaging foam, which contains no styrofoam and complies with international legislation restricting the presence of heavy metals.

    • Our coolers can be reused and can participate in the Recycling Sealed Air Instapak Foam Return Program. For more info, visit www.sealedair.com/instapakprotects
  • How do I handle/store the dry ice? 

    • Keep away from the reach of children. Do not inhale or ingest.
    • Always handle Dry Ice with care and wear protective cloth or leather gloves whenever touching it. An oven mitt or towel will work. If touched briefly it is harmless, but prolonged contact with the skin will freeze cells and cause injury similar to a burn.
    • Leave it at room temperature in a well-ventilated area (you can leave it in the box, open) It will sublimate from a solid to a gas.

  • What if my pizzas arrive defrosted? 

    • If the carrier (Fedex or USPS) delivers the package late and your pizzas are defrosted, please capture photos of the product and packaging, and share them with us along with your order number, tracking number and contact information. You can reach us at ciao@taliadinapoli.com. We recommend discarding your defrosted pizza.

  • One (or more) of my pizzas arrived broken  

    • Please capture photos of the product and packaging, and share them with us along with your order number, tracking number and contact information. You can reach us at ciao@taliadinapoli.com. 

  • How can I tell if my pizza is expired? 

    • You will find the expiration date on the nutritional label on the back of each pizza.

  • Do you offer Gluten-Free options? 

    • Yes ! We are pleased to offer a fantastic and tasty Gluten-Free Pizza. Please visit our Gluten Free product page for more information.

  • Where are your pizzas made? 

    • Each pizza is artisanally handmade in Naples, Italy. We do not outsource any aspect of the production. Read the full story behind our unique pizzas here.

  • What ingredients do you use? 

    • We only use 100% natural ingredients sourced from small local producers in Naples, 00 flour, and mother yeast left to ferment for 24 hours. For a detailed list of the ingredients we use, check out the product label your pizza. 

  • Where do you source your ingredients? 

    • All of our ingredients are sourced from small, local producers in the Naples area and other nearby regions in Italy. You can find out more about them by visiting our Base Ingredients Map here

  • How long should the pizza cook in the oven? 

    • Our heating instructions were developed to provide the best guidelines for each pizza. Please follow the steps listed here or refer to the instructions found in/on our packaging.

  • Do you send coupons or samples? 

    • While we do not currently send samples nor coupons, we offer free shipping through our website. We also encourage you to sign up to our Newsletter (at the bottom of this page) to stay up to date on new pizzas and promotions.

  • Do you offer vegan/vegetarian options? 

    • All of our pizzas are vegetarian and we are currently developing a vegan pizza, slated to launch later this year. Stay tuned!

  • Are your pizzas Kosher? 

    • Our pizzas are not Kosher.

  • What is your GMO policy? 

    • We do not use GMOs in our pizzas, and never will. We are committed to offer pizzas completely free of preservatives, additives and GMOs.

  • For people with food allergies – what other foods are prepared in your Naples (Italy) facility

    • We currently only produce pizzas in our facility. However, our products may contain traces of soy, wheat and milk. Please check the nutritional label on the back of each pizza or refer to our product page on the website.

  • How do I connect with your PR team

  • How can I request donations for charity/non-profit events?

    • Please contact us at ciao@taliadinapoli.com and include as much information as possible on your event/organization.

  • I’m a retailer/distributor: how can I connect with your sales team?

    • For all retail sales and distribution inquiries, please contact our Sales Director Michael Cavallaro at mcavallaro@victususa.com

  • Talia Questions

      • Where are your pizzas made?

        • Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally. We use the same process as a Neapolitan restaurant. We do not outsource any part of the production. Read the full story behind our unique pizzas here.

      • Who makes your pizza?

        • We do! Our pizzas are produced in the Volcano Gourmet Food facility located right outside the city of Naples, Italy.

      • What is a Sleeping Pizza?

        • A Sleeping Pizza is a way to describe our unique pizzas, which are fully baked and then cryogenically frozen. Read more on our story page.

      • How do I heat up my pizza?

        • Take your pizza out of the freezer and let it defrost for 3 to 10 minutes. Preheat your oven to 400 degrees and set your rack to the middle position. Place the pizza directly on the rack and heat for 8 to 10 minutes. For a crispier pizza, leave it in the oven for 2 or 3 more minutes. Then, all there is to do is slice and serve!

      • How do I handle the dry ice?

        • Dry ice is safe, but you should be cautious when handling it. An oven mitt or towel will work. Keep away from the reach of children. Do not inhale or ingest. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area, you can just throw it out with the box, it will sublimate away.

      • Do you send coupons or samples?

        • We do! Sign up for our newsletter and enjoy discounts, deals, and more!

      • Where can I follow you on social media

        • We are on Facebook and Instagram. Find us @taliadinapoli

      • There are a lot of pizza companies out there, what do you do differently?

        • Our goal is to reinvent frozen pizza. Check out our story page for more info. Our Sleeping Pizza is different from anything on the market.

      • Neapolitan and Italian culture interest me, where can I learn more?

        • Begin by checking out our story page. You can also sign up for our newsletter, we will be giving little glimpses of Italian history and Neopalitan culture.

      • What is the minimum order?

        • The minimum order for our online store is five pizzas.

      • Five pizzas seems like a commitment, why can’t I order only one or two?

        • Due to logistical reasons that allow us to offer free shipping, our minimum shipment order is five pizzas. Trust us and the product reviews, it is worth it!

      • How do I connect with your PR team?

      • How can I request donations for charity/non-profit events?

        • Please contact us at ciao@taliadinapoli.com and include as much information as possible on your event/organization.

      • I’m a retailer/distributor: how can I connect with your sales team?