Refund Policy – Talia di Napoli

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Refund policy

Issue with your Order

If we accidentally packed the wrong pizzas, please take picture of the assortment you received and email us at ciao@taliadinapoli.com . If it turns out that the assortment is wrong, you can keep the extra pizza and will give you credit to use on your next order.

Returns & Exchanges

We do not offer Returns nor Exchanges for any food products.

Damaged or Defrosted Pizzas.

If your pizzas arrived damaged or defrosted, please take pictures of the evidence and email us at ciao@taliadinapoli.com, we will inquire what our carrier what happened and find the best solution for you.

Refunds (if applicable)

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ciao@taliadinapoli.com